Case Study
How Affiliated Distributors (AD) Member Electric Supply Drives Down 45-90 Receivables with Dill
Electrical
Phoenix & Tucson, Arizona
Epicor Prophet 21 (P21)
Electric Supply is an electrical wholesaler with locations in Phoenix and Tuscon, Arizona. As a member of the buying group Affiliated Distributors, Electric Supply has been dedicated to Arizona’s industrial and institutional markets since 1952.
The Challenge
In today’s economic climate, managing cash flow and staying ahead of receivables is more critical than ever. For Electric Supply, maintaining a strong receivables process was becoming increasingly difficult. The accounting team was spending too much time chasing down payments, particularly for accounts in the 45 to 90 days past due range. When payments extended past 90 days, Controller Victoria Mitchell often had to get involved herself—taking time away from her core responsibilities.
Additionally, customers sometimes operated under different assumptions around payment terms, purchase orders, or invoicing, which led to confusion and further delays.
The Solution
Electric Supply turned to Dill to streamline its accounts receivable operations, using both the online payments portal and automated payment reminders. The integration with their Epicor Prophet 21 (P21) ERP system was seamless, allowing the team to start benefiting from Dill right away.
The Results
Since implementing Dill, Electric Supply has seen measurable improvements in their AR processes:
Stronger Receivables Management: “We don’t have to reach out to the 45-90 receivables as much,” says Victoria Mitchell. “If I have to reach out to anyone, it’s 90+.” Thanks to Dill’s automated reminders, customers are paying earlier, and fewer accounts are slipping into problematic territory.
Proactive Issue Resolution: Dill’s reminders have also helped uncover issues early, before they snowball. “For example, if a customer thinks they’re on a different set of terms, or if an invoice amount doesn’t match the PO issued—Dill helps catch that.”
Reduced Risk and Manual Work: With earlier payments and fewer escalations, Victoria and her team are spending less time manually chasing down payments. “Given current times, the last thing you need is for customers to get out too far. Once that gets out of hand, I have to step in and do it, and it takes me away from my other work.”
Conclusion
With Dill, Electric Supply has modernized its receivables process, improved cash flow, and strengthened customer relationships. Automated reminders have reduced manual AR workload and surfaced billing issues before they become payment blockers. For a company that’s been serving Arizona since 1952, Dill offers a modern solution to keep Electric Supply ahead of the curve.
Victoria sums it up best: Dill doesn’t just improve collections—it helps prevent problems before they start.
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