Case Study
Dill’s payment portal and automated reminders, connected to Electric Supply’s Epicor Prophet 21 ERP, cut how often the team chases 45-to-90-day past due accounts and catch billing discrepancies earlier.
The Challenge
Electric Supply, an electrical wholesaler with locations in Phoenix and Tucson, Arizona, runs on Epicor Prophet 21 and found its accounting team spending excessive time chasing payments, particularly on accounts that were 45 to 90 days past due.
Controller Victoria Mitchell often had to step into collections herself, which pulled her away from her core responsibilities.
Customer confusion around payment terms and invoicing, including purchase orders, added to the delays.
The Solution
Electric Supply implemented Dill’s online payment portal and automated payment reminders, integrated with Epicor Prophet 21, the ERP it runs on.
The Results
Connected Dill’s portal and reminders to Epicor Prophet 21
Reduced how often the team reaches out about accounts 45 to 90 days past due
Surfaced billing discrepancies early, such as a customer on a different set of terms or an invoice amount that does not match the PO
Brought in payments earlier, with fewer escalations
Reduced manual collection work for the controller’s team
"We don't have to reach out to the 45-90 receivables as much."
Victoria Mitchell
Controller Electric Supply
Connected to Epicor Prophet 21
Electric Supply runs on Epicor Prophet 21, and Dill’s online payment portal and automated payment reminders are integrated with it.
Fewer Collection Calls on Past Due Accounts
Payments now arrive earlier, and fewer accounts need to be escalated, which means less manual collection work for Victoria Mitchell’s team.
Reminders Surface Billing Problems Early
Dill’s automated reminders have also helped the team identify billing discrepancies early, such as when “a customer thinks they’re on a different set of terms, or if an invoice amount doesn’t match the PO issued.”
Electric Supply is an electrical wholesaler and an Affiliated Distributors member, dedicated to Arizona's industrial and institutional markets since 1952, with locations in Phoenix and Tucson.
Firm Type
Electrical Wholesaler
Primary Industry
Electrical
ERP
Epicor Prophet 21
Location
Phoenix & Tucson, AZ
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