Case Study
Dill connected Great Western Supply’s older Counterpoint ERP to an online portal, and quite a few customers now call it their favorite to use.
The Challenge
Great Western Supply, a $100M+ plumbing and industrial wholesaler with locations across Utah, was facing growing pressure from customers who wanted a simple way to view their invoices and statements and to pay online. Customers had to call for copies of invoices and statements, and they could not pay online.
One of its largest customers warned that it would stop buying from Great Western Supply without an online payment portal, and followed through.
The company’s ERP, Counterpoint, added a second concern. It is an older system that does not connect easily to outside software, and the team was unsure whether a portal could connect to it cleanly.
The Solution
Great Western Supply adopted Dill’s payment portal, and Dill’s team connected it to Counterpoint. Customers can now view invoices and statements and make payments online when it suits them, including outside regular business hours. The portal also automates lien waivers and streamlines payment reminders.
The Results
Gave customers online access to invoices and statements and a way to pay outside business hours
Earned praise from quite a few customers who call the portal their favorite to use
Reduced calls and requests for invoice copies and phone payments
Sped up payments from many customers compared with traditional methods
Won back a large customer that had stopped buying over the missing portal
"One comment that we've gotten from at least a handful of our customers is that Dill is far and away better in their opinion than the offerings at our competitors."
Devin Moore
VP of Finance Great Western Supply
Customers Pay Without Calling In
Before the portal, customers called Great Western Supply to request copies of invoices and statements and to make payments by phone. They can now download invoices and statements and pay when it suits them, including outside regular business hours. The calls have dropped off for the team too. “A lot of those tedious tasks have been taken off our hands… the volume has definitely diminished because of Dill,” says Devin Moore.
A Simple Portal That Customers Prefer
Customers have noticed the difference. “We’ve had quite a few customers comment on how ours is their favorite to use,” says Devin Moore.
Simplicity was part of the reason Great Western Supply chose Dill. “We liked how much Dill correlated with our specific industry and quite frankly how user friendly it was,” Devin Moore says. “A lot of the other ones, it just seemed like they were almost too complicated for what we were looking for.”
Connecting Counterpoint, an Older ERP, to Online Payments
Great Western Supply runs on Counterpoint, an older ERP that does not connect easily to outside software. Dill’s team built the connection that lets the portal communicate with it. “We have a very old ERP system that we operate off of… It’s quite old and it’s not very friendly when it comes to working with any connectors or anything like that. So that was another thing that [Dill’s] team was willing to do for us, and do for us fairly quickly: make it work for us,” says Devin Moore.
Great Western Supply is a $100M+ plumbing and industrial wholesaler and an Affiliated Distributors member, serving plumbers, pipefitters, general contractors, and maintenance departments across Utah's Wasatch Front since 1988.
Firm Type
Plumbing & Industrial Wholesaler
Primary Industry
Plumbing, Industrial
ERP
Counterpoint
Location
Salt Lake City, UT
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