Case Study
Dill’s past due reminders prompt Gorman Industries’ customers to pay, often within 1 to 2 days of receiving one, and save its accounting manager an estimated 10 hours a month.
The Challenge
Gorman Industries, an Albuquerque HVAC wholesaler that supplies heating and air conditioning products and parts to HVAC contractors across New Mexico, wanted to make paying simpler for customers. Late and forgotten payments were slowing cash flow.
Its accounting team also spent hours on repetitive work: sending collection emails, answering invoice requests, and processing payments over the phone.
The Solution
Gorman Industries adopted Dill’s payment portal and payment reminders, connected to its Advantive Distribution One ERP. Setup was straightforward, and Gorman Industries began using the tools quickly.
The Results
Prompted customers to pay earlier, often within 1 to 2 days of a reminder
Saved the accounting manager an estimated 10 hours a month
Reduced phone payments, invoice requests, and collection emails
Let customers view invoices and pay on their own, reusing saved payment methods
Freed the accounting manager to focus on customers who are significantly behind
Went live in 2 to 4 weeks
"The Dill past due reminders have been a huge help... It's been better for our cash flow."
Alicia Ontiveros
Accounting Manager Gorman Industries
Reminders Turn Forgotten Invoices into Payments
Dill’s automated past due reminders prompt customers to pay sooner. “Many customers have said, ‘Oh, it just slipped my mind,’ when responding to reminders,” says Alicia Ontiveros, Accounting Manager at Gorman Industries. “They often pay within 1-2 days of receiving one.” The result is faster cash flow and fewer overdue invoices.
Customers Pay on Their Own Schedule
Customers use the Dill portal to see their invoices and pay when it suits them. They can link a payment method and reuse it, which makes the next payment faster. The portal has cut the number of calls and manual payments Gorman Industries handles.
10 Hours a Month Back for Accounts Receivable
Alicia estimates that Dill saves her 10 hours a month. The time comes from work she used to do by hand: processing payments over the phone, answering invoice requests and questions, and sending collection emails.
More Time for the Accounts That Need It
With Dill handling routine reminders, Alicia can spend her time on customers who are significantly behind on their payments. That focus has strengthened Gorman Industries’ collection efforts and improved its cash flow.
Connected to Advantive Distribution One
The portal and reminders connect to Advantive Distribution One, the ERP Gorman Industries runs on. Implementation took 2 to 4 weeks.
Gorman Industries is an HVAC wholesaler supplying heating and air conditioning products and parts to HVAC contractors in New Mexico, and a member of BLUE HAWK.
Firm Type
HVAC Wholesaler
Primary Industry
HVAC
ERP
Advantive Distribution One
Location
Albuquerque, NM
NEXT STEP
Curious how this would work for you?
Get a walkthrough based on your ERP, your team, and your customers.
