By adopting Dill, Gorman Industries has experienced significant improvements:

• Faster Payments: Automated past-due reminders have been instrumental in prompting customers to pay earlier. According to Accounting Manager Alicia Ontiveros, many customers have said, “Oh, it just slipped my mind,” when responding to reminders—often paying within 1-2 days of receiving one. This has resulted in faster cash flow and fewer overdue invoices.

• Time Savings: Alicia estimates that Dill saves her 10 hours per month by automating tasks that previously consumed much of her time:

  • Processing payments over the phone.

  • Responding to invoice requests and inquiries.

  • Sending collection emails.

• Improved Customer Convenience: Customers now use the Dill portal to access invoices and make payments at their convenience. The portal allows them to link and reuse payment methods, making the process even faster and easier. This shift has significantly reduced the volume of calls and manual payment processing.

With Dill handling routine tasks like payment reminders, Alicia has been able to focus on customers who are more significantly behind on their payments. This targeted approach has strengthened Gorman’s collection efforts and improved overall cash flow.