Case Study
Capital Flow Saves 12 Hours a Month and Gets Paid Faster with Dill
Dill automated Capital Flow’s statements, payment reconciliation, and lien releases, and gave its contractors a clearer view of what they owe, which improved cash flow.
The Challenge
Capital Flow, a Sacramento waterworks wholesaler that supplies treatment plant, water, sewer, and storm drain products to contractors and builders across California, spent 36 to 40 hours a month on accounts receivable. Vice President Derek Burke handles AR along with many other responsibilities, and three more team members work on it too.
The work was manual. The team sent statements by hand, processed payments and checked that they were reconciled correctly, and reviewed and signed lien releases. With growth on the team’s mind and cash flow a priority in the industry, Capital Flow wanted to cut that manual work, give its contractors more transparency, and bring in cash sooner.
The Solution
Capital Flow uses Dill’s self-service portal along with AR and lien release automation, connected to its QuickBooks Desktop accounting system.
The Results
Gave the team back 12 hours a month of AR work that used to take 36 to 40
Automated statements, which now go out without manual sending
Reconciled payments automatically, with clear matches to invoices
Made lien releases easier to process, with invoices pulled directly from QuickBooks Desktop
Helped contractors find invoices lost in their email inboxes after 27 days, compared with the typical 65
Resolved disputes earlier
Went live in 2 to 4 weeks
"We get paid faster not because we're nagging people, but because all the information is there."
Derek Burke
Vice President Capital Flow
Statements Go Out Without Manual Work
Statements used to take a while to send out by hand. Through Dill they are fully automated, so no one on the team has to send them.
Payments Reconcile with Clear Invoice Matches
Reconciliation took a long time at Capital Flow. It was often unclear which invoices a payment applied to, and Derek would sometimes mark 10 or 20 invoices as paid in QuickBooks Desktop by hand. Dill now reconciles payments automatically and shows which invoices each one covers, which also reduces errors.
Lien Releases Take Less Time
Reviewing and signing a lien release used to mean opening QuickBooks Desktop separately, simulating payments, and then opening a PDF editor to place a signature on the document. With Dill, the invoices come directly from QuickBooks Desktop, so lien releases are easier to process.
Contractors Find Missing Invoices in 27 Days, Not 65
Dill gives contractors a clearer view of what they still owe. That has led to more conversation between Capital Flow and its contractors, and it has helped contractors find invoices that got lost in an email inbox. They now learn about a missing invoice after 27 days, compared with the typical 65, which has improved Capital Flow’s cash flow and helped it resolve disputes earlier.
Capital Flow is a waterworks wholesaler specializing in treatment plant, water, sewer, and storm drain products for contractors and builders throughout California, and a member of The Commonwealth Group.
Firm Type
Waterworks Wholesaler
Primary Industry
Water Works, PVF (Pipe, Valves & Fittings)
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