Case Study
How Silicon Valley Mechanical gets vendor lien releases back 3x faster, accelerates cash flow, and reduces release errors by 75%
MECHANICAL
SAN JOSE, CA
150 MONTHLY RELEASES
Silicon Valley Mechanical is a renowned Top ENR 600 full service mechanical contractor based in San Jose, CA. Silicon Valley Mechanical specializes in design-build commercial HVAC, plumbing, and service, including 24-hour emergency services.
Jasmine Garcia works in Accounts Receivable at Silicon Valley Mechanical, and one of her main areas of focus is collecting lower tier lien releases from subs and suppliers. Delays of these releases held up payment from her customers “all the time.”
Life before Dill
Before Dill, Jasmine created releases in a PDF Editor, emailed them to the vendor, and manually tracked them in an Excel spreadsheet with color coding and multiple tabs. Her vendors took a lot of time to get back, and she spent a ton of time on manual followups. With 150 lower tier lien releases per month, the volume got to be a lot, and the process in place simply wasn’t working.
When Silicon Valley Mechanical proactively reached out to Dill, they were in need of a system to simplify the process. Given their customers have nuances in their requirements, they needed to build out a sustainable lien release process – one that laid out clear guardrails and expectations – especially for training new folks on the accounting team, or if Jasmine were out sick.
“I request a lien release through Dill, and it's instantaneous. Before I know it, it's been signed. Vendors have told me that they love the fast and easy signing experience.”
Jasmine Garcia
Accounts Receivable, Silicon Valley Mechanical
After using Dill
Today, Jasmine uses Dill to request, track, and automate lower tier releases across her vendors. Since using Dill, Jasmine has gotten lien releases back from her vendors 3x faster and turned them around to the GC faster. This has reduced holdups in payment from her customers and as a result reduced DSO, accelerating cash flow and allowing Silicon Valley Mechanical to reinvest in the business – a major win.
Dill has gotten Jasmine out of Excel and PDF Editor and eliminated manual tracking and vendor follow ups. Because of Dill’s automation features, Jasmine has seen manual release errors reduced by 75%, and has cut down on time spent for each release by 50%.
Dill has empowered Jasmine to be more proactive and stay ahead on her lien release process. Given the nuances in GC requirements and now having guardrails in place on Dill, the accounting team has peace of mind that they’ll always be on top of their lower tiers for years to come.
And this has worked in part because Silicon Valley Mechanical's vendors have loved Dill. Several vendors have emailed Jasmine saying how happy they are, how easy the process is, and have already referred their other contractors to use Dill.
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