COLLECTIONS CRM
Stay on top of what’s owed.
Stop late payments from catching you by surprise, with every past-due account in view and the most urgent at the top.
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Work from up-to-date numbers, every day
Dill pulls your AR aging straight from your ERP and keeps it current, so your team works from today’s balances instead of a spreadsheet that went out of date days ago.
Everything your collectors need, in one place
Save your collectors the time they spend jumping between tools to collect. Balances, task lists, and customer calls and messages all live in Dill, and anything sent from Dill logs automatically.
See what’s holding up every payment
Keep every promise to pay from slipping through the cracks, with disputes and payment plans managed in the same system.
Spot trouble before an account goes past due
Move from reacting to late payments to preventing them. Dill connects each account’s credit details and payment history, and alerts your team when a customer’s credit score or payment behavior changes.
Collect the same way across every team
Keep collections consistent as your team grows. Your priorities become saved views everyone works from, so each collector knows who to call first, and leaders can see what’s being done across every branch.
AI ON YOUR TERMS
Know the best way to reach each customer
Get customers to pay sooner by reaching them the way they respond. Dill’s AI learns each customer’s payment and communication habits, then recommends how to contact them, how firm to be, and how often to follow up. Your team reviews every suggestion and decides what goes out.
A smooth setup with the ERP you already run
Dill’s own team handles the integration and setup, so there’s little work on your side, and most suppliers are live within 2 to 6 weeks.
Epicor Eclipse
Epicor P21
Infor CSD
Infor FACTS
Advantive DDI
Advantive Distribution One
NetSuite
Sage
Acumatica
Agility DMSi
Microsoft Dynamics 365
QuickBooks
and more
WHAT CUSTOMERS SAY
Hear it from suppliers who use Dill
“
With Dill, we don’t have to reach out to the 45–90 receivables as much. If I have to reach out to anyone, it’s 90+.
Victoria Mitchell
Controller, Electric Supply
“
The Dill past due reminders have been a huge help. Many customers have said, ‘Oh, it just slipped my mind,’ when responding to reminders. They often pay within 1–2 days of receiving one.
Alicia Ontiveros
Accounting Manager, Gorman Industries
BUILT FOR CONSTRUCTION SUPPLY
Purpose-built for the way your industry gets paid
Collections in construction supply come with their own situations. Dill was built around them from the start, so your team can track and follow up on every account the way your business works.
Track by customer, job, or invoice
Follow up at whatever level fits the account, including by project when a customer pays by job.
Late-payment reasons built for construction
Pick from reasons your industry uses, like a GC holding payment, so every note is quick to log and easy to report on.
What changes with Dill
WITHOUT DILL
WITH DILL
Exporting an aging report once a month that’s out of date within days
Aging pulled live from your ERP, so you always work from current balances
Logging every call and email by hand in a spreadsheet
Calls and messages sent from Dill log automatically
Learning about a customer’s trouble after the balance ages
An early warning when a customer starts paying slower
Every collector collects their own way
One shared process, with visibility for managers
Someone on your team sends every reminder by hand
Reminders go out automatically on the schedule you set, before and after each due date
A payment plan is a promise and a check you wait for
Payment plan installments are withdrawn on each due date
and more. . .
Frequently asked questions
Do notes stay with the customer after an account is paid?
Yes. Notes, calls, texts, and emails stay on the customer’s history even after the account is paid and drops out of a collections view.
Can managers see what their team is working on?
Yes. Reporting shows collection activity by branch and by team member, so managers can see what’s working and where the team needs support.
Is a payment plan just a reminder?
No. Once a customer enrolls, each scheduled payment is withdrawn automatically on its due date.
Does Dill’s AI email customers on its own?
Only if you want it to. You decide how much of your outreach Dill’s AI handles, from drafting notices in your tone for review to sending routine reminders automatically.
Do emails and calls come from Dill or from our team?
From your company. Dill connects to your email and phone providers, so emails come from your domain and calls come from your number.
Do we have to launch every product at once?
No. You choose your own path. Many teams roll out all four products together because of the benefits of using them as one platform, and others start with the one that solves today’s biggest problem.