Today, Zac uses Dill for its self-service portal as well as AR and lien release automation features.

Since using Dill, cash flow has accelerated. For contractors paying through Dill, they are now paying 5 to 20 days earlier. And this has been a direct result of the ease of access to invoices and statements, the ease of payment through the self-service portal, and automated payment reminders through Dill.

Since using Dill, Zac now gets at least 3 hours each week back to focus on the fabrication and operations side of the business. Previously, it could take him 2-5 hours each week to manually run statements, process payments and reconcile, and review lien releases. Dill has essentially cut down all that time, as this is no longer something that he has to do – statements are now fully automated through Dill on a monthly basis, payments auto-reconciled into Quickbooks with full clarity, and lien releases made easier to process with invoices directly pulled from Quickbooks. 

Since using Dill, Tru-Duct’s contractors have enjoyed the customer service. Many have commented on the ease of access to invoice and statement PDFs at their own will, as well as the ease of payment – they have the flexibility to choose which invoices they want to pay, and do not need to re-enter their payment details each time. Questions are answered right at their hands. It is simply more convenient. Adopting Dill was another way Tru-Duct has further differentiated and leveled up in customer service.